Pre-Order Process

At Mane Desire London, we ensure a smooth and transparent pre-order process to provide you with the highest quality hair products.

• Order Processing: Orders are processed within 2-4 business days after payment confirmation (excluding weekends and holidays). Please note that processing time is separate from shipping time.
• Shipping & Delivery: Standard shipping takes 5-10 business days for delivery. For orders over £500, additional processing time may be required.
• Updates & Tracking: Once your order has been dispatched, you will receive tracking details to monitor your shipment.

We appreciate your patience and trust in our brand as we prepare your luxury hair with the utmost care and attention to detail.

At Mane Desire London, we are committed to delivering high-quality products to our customers. Please read our policy carefully before making a purchase.

All Sales Are Final

• Once an order is placed, all sales are final and cannot be canceled, returned, or exchanged.
• Custom wig units are not eligible for refunds or exchanges.

Faulty or Defective Items

If you receive a product with a manufacturing fault, we are happy to offer an exchange or refund under the following conditions:

• The issue must be reported within 48 hours of delivery.
• The product must be unused, in its original packaging, and with all tags intact.
• Clear photos or videos showing the fault must be provided for review.

Final Sale Items

• Items purchased during a sale or promotion are final sale and are not eligible for refunds or exchanges.

Refund & Exchange Process

1. Contact our customer support team within 48 hours of receiving your order.
2. Provide proof of purchase and clear photos/videos of the issue.
3. Once reviewed and approved, an exchange or refund will be processed within 5-7 business days.

We appreciate your understanding and encourage you to carefully review your order before completing your purchase. If you have any questions, feel free to reach out to us!

To maintain the longevity and luxurious quality of your raw hair, it’s essential to follow the proper care routine. We highly recommend adhering to the hair care instructions provided and consulting with a professional stylist for the best results.

General Care Tips:

Gentle Washing: Use a sulfate-free shampoo and moisturising conditioner to keep the hair soft and healthy. Wash in lukewarm water and avoid excessive scrubbing.

Deep Conditioning: Treat the hair with a deep conditioner or hair mask every 1-2 weeks to maintain hydration and elasticity.
Minimal Heat Styling: While raw hair can withstand heat, excessive use of hot tools may cause dryness. Always use a heat protectant before styling.

Proper Storage: When not in use, store your hair in a silk or satin bag to prevent tangling and dryness.

Coloring & Lifting:

• Raw hair can be lifted to 613, but we strongly advise consulting a professional stylist for the best coloring results.
• Use high-quality, professional-grade bleach and developer to minimize damage.
• Always follow up with deep conditioning treatments after coloring to restore moisture.

By following these care tips and seeking professional guidance, your Mane Desire London raw hair will remain flawless, long-lasting, and beautiful.