Politique d'expédition
Processing Time:
Orders are processed within 2-4 business days after payment confirmation (excluding weekends and holidays). Processing time is separate from shipping time. Standard shipping is processed in 5-10 business days for delivery. Orders over £500 may take longer.
International Shipping is available to all countries. Customers are responsible for any customs duties or taxes that may apply. Shipping rates are calculated based on order weight and destination during checkout. This policy ensures clear expectations for your customers regarding processing times, shipping options, and potential international fees.
Order Tracking:
Once your order is shipped, you will receive a shipping confirmation email that includes a tracking number. You can track your order through our website or directly via the carrier’s website using this tracking number given. If you encounter any issues with your delivery or do not receive your order within the estimated delivery timeframe, please contact our customer team at manedesirelondon@hotmail.com for assistance.
Ensuring Address is Correct:
Customers are responsible for providing accurate shipping information. Please ensure you double-check your shipping address before completing your purchase. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Lost & Stolen Packages:
In cases of lost or stolen packages, please reach out to us at manedesirelondon@hotmail.com. We will work with the carrier to resolve the issue, but please note that once the package is marked as delivered, we are not liable for any lost or stolen items.
Mane Desire London is not responsible for lost or stolen packages. We strongly recommend ensuring that the shipping address provided is secure. Once the package is marked as delivered, we are not liable for any losses.
Return Due to Non-Delivery :
If a package is returned to us due to non-delivery (e.g., an incorrect address), the customer will be responsible for the cost of re-shipping.
Purchases during the Holiday Period:
Shopping during peak seasons or holidays, shipping times may be longer than usual. We recommend placing orders in advance to ensure timely delivery during these periods.
For any questions or concerns regarding our shipping policy, please contact our customer support at manedesirelondon@hotmail.com.